Customer Service and Communication is a unit of The Learning Edge Group, a Human Resource Training and Development organization, which was established in 1999. Concentrating solely on Customer Service Training, Research and Development.
Customer Service and Communication provides very focused and specialized training programs geared towards every level in the organization. We believe that the core business of any organization is to please and satisfy the customer.
The customer must have an enjoyable and extraordinary experience when dealing with any and all personnel in the organization.
The Customer Service and Communication research and development division has put together numerous tools and programs to help organizations boost service standards that go beyond customer expectations. The training programs focus on providing exponential service.
In today’s fierce and aggressive business environment, working in teams is so crucial because resources are always limited and customer demands keeps increasing thus pushing organizations to perform way beyond their limits.
Customer Service & Communication Products:
Today’s organizations compete at every facet of business and the only differentiating factor that significantly impacts the bottom line is the level of customer service provided to the customers.
- Communication skills
Communication skills is one of the most crucial competency that company executives and managers need to acquire.
- Power presentation
Executives today make at least 100 presentation a year, some major and some minor ones.
- Biz Etiquette
Malaysia is a cultural mosaic; where our road to Vision 2020 will be fraught with trials and tribulations
- D.A.R.T.S Hotel Series